Professional ServicesFraudpointer offers the following services designed to help new or existing customers derive the fullest possible value from our platform:
Initial account Set up & IntegrationSome customers require assistanThis is the starting point for all our customers in order to integrate their existing system with the Fraudpointer online platform and start fighting fraud. Fraudpointer platform can be implemented by customer without our professional help (due to the advanced software design features & the complete literature which is open for all active accounts). However some of our customers prefer to trust this implementation work to our Support Team and focus on their core business.
The initial account set up is realized in most of the cases by remote access of our authorized IT developer to your system upon common agreement of what is needed to be done in order to start using Fraudpointer. For large scale corporations or accounts, the initial account set up will probably require previously a meeting with the development team setting all the goals & the parameters of the implementation.
ConsultingSome customers require assistance & anti-fraud consultation before or after the implementation of Fraudpoionter. Our Support Team can provide on-site or remote assistance for management members of the fraud prevention department.
Our deep experience consulting services help our customers to focus more on their core online business and work efficiently fighting the online fraud. Consultation can include analysis, definition and prioritization of requirements, security analysis as well as policy and practice definition, identification of special customization needs, particularities of the application, system modifications and other enhancements.
Staff TrainingThe Fraudpointer support Team help on the efficiency of the customer’s fraud prevention team by providing professional training, remotely or on site. Training is a critical element when deploying any new technology. Our training programs have been developed specially on the dynamically changing real world of fraud intervention process. In this way the fraud analysts improve or update their investigative skills and learn how to manage the features and functionality of the Fraudpointer platform more effectively.
Rules Training & Tune UpThe Rules Engine and all parameters connected to it, is the core of the platform’s protection shield. In this aspect special training sessions have been developed by our team addressed to fraud analyst officers who are responsible for the setting and updating of Rules and Profiles. Those sessions include basic rules of Rules Engine, customization per industry and activity, modification of rule annotation and rule results, correct use of profiles, lists and queues etc
For existing customers with recorded historical transaction data, the Fraudpointer Support Team undertakes the fine tuning of the Rules Engine in order to optimize the result. Analyzing the historical true and not true resolutions our team produce a report with necessary proposed modifications on the settings of the Rules Engine including usually, custom match new attributes, anomaly thresholds and others.